Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. Note: Refunds will be subject to a 5% product packaging fee.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at homediyer49@gmail.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at homediyer49@gmail.com.

Return process:
1. Send an email homediyer49@gmail.com to submit a return request.
2. After the application is successful, you will receive our delivery address.

Refund method:
We will return the money to your original account within 3 business days.

Refund time:
We will return the money to your original account within 3 business days.

If the buyer placed an order by mistake or the buyer needs to return the product for his own reasons, the buyer needs to bear the courier fee for the product re. If the product is defective, it will be returned and exchanged free of charge.

 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Rooted in Tradition, Built for Tomorrow
In 2013, we opened our doors with a simple mission: to empower people to fix, build, and create with confidence. Our shelves were stocked with carefully curated tools, hardware, and materials—each item tested, trusted, and recommended by our team of seasoned experts. Over the years, we’ve helped thousands of customers tackle projects big and small, from repairing leaky faucets to constructing backyard oases.

But the world is changing, and so are the ways people shop. We’ve listened to your requests for convenience without compromising quality. That’s why we’ve built HomeDIYer Online—a seamless extension of our brick-and-mortar store. Here, you’ll find the same rigorously vetted products, now paired with digital tools to simplify your search, fast shipping to your doorstep, and access to our expert advice—just a click away.

Why Choose Us?

  • Decades of Insight, Not Just Inventory: We don’t just sell tools—we understand them. Every product on our site is handpicked by our team, backed by real-world experience.
  • Community-Centric Values: Your trust built us. Whether you shop online or in-store, you’ll always get personalized support, fair prices, and a 100% satisfaction guarantee.
  • Bridging the Best of Both Worlds: Enjoy the ease of online shopping with the expertise of a local store. Need advice? Our live chat connects you directly to our tool-savvy staff.

Welcome to HomeDIYer Online—where tradition meets innovation, and every project begins with trust.


HomeDIYer

Our Story: A Decade of Craftsmanship, Now at Your Fingertips

For over a decade, we’ve been the quiet heartbeat of our community—the trusted corner hardware store where generations of DIY enthusiasts, professional builders, and homeowners found not just tools, but solutions. What began as a humble family-owned shop in has grown into a legacy of reliability, expertise, and hands-on service. Today, we’re thrilled to bring that same dedication to quality and care to the digital world.

20,000,000+

Customers

32,000,000+

Shipped Orders

10+

Countries

Our Promise

Technology may evolve, but our core will never change. We’re still that passionate team who geek out over the perfect wrench, celebrate your DIY wins, and believe every problem has a fix. Now, no matter where you are, we’re here to help you build it better.

HomeDIYer

From now on, DIY renovations are a breeze for you!