shipping-policy

Delivery Time = Handling Time + Shipping Time (+ any holidays)

Handling Time

We check inventory every day to ensure that there are sufficient stocks for every product. Most online orders may take up to 1-3 business days to process before shipped from our warehouse (Exclude Weekends).

Shipping Time

Shipping time depends on the shipping methods you choose:

United Kingdom：Standar shipping （10-20 business days）Free Shipping
United Kingdom：Expedited shipping （7-15 business days）Delivery Costs: $2.99
France：Standar shipping （10-20 business days）Free Shipping
France:：Expedited shipping （7-15 business days）Delivery Costs: $2.99
Germany：Standar shipping （10-20 business days）Free Shipping
Germany：Expedited shipping （7-15 business days）Delivery Costs: $2.99
Italy：Standar shipping （10-20 business days）Free Shipping
Italy：Expedited shipping （7-15 business days）Delivery Costs: $2.99
Spain：Standar shipping （10-20 business days）Free Shipping
Spain：Expedited shipping （7-15 business days）Delivery Costs: $2.99
Poland：Standar shipping （10-20 business days）Free Shipping
Poland：Expedited shipping （7-15 business days）Delivery Costs: $2.99
Czech Republic：Standar shipping （10-20 business days）Free Shipping
Czech Republic：Expedited shipping （7-15 business days）Delivery Costs: $2.99
Austria：Standar shipping （10-20 business days）Free Shipping
Belgium：Standar shipping （10-20 business days）Free Shipping
Denmark：Standar shipping （10-20 business days）Free Shipping
Netherlands：Standar shipping （10-20 business days）Free Shipping
Sweden：Standar shipping （10-20 business days）Free Shipping
Luxembourg：Standar shipping （10-20 business days）Free Shipping
Norway：Standar shipping （10-20 business days）Free Shipping
Finland：Standar shipping （10-20 business days）Free Shipping
Poland：Standar shipping （10-20 business days）Free Shipping
Hungary ：Standar shipping （10-20 business days）Free Shipping
Lithuania：Standar shipping （10-20 business days）Free Shipping
Slovenia：Standar shipping （10-20 business days）Free Shipping
Slovakia：Standar shipping （10-20 business days）Free Shipping
Portugal：Standar shipping （10-20 business days）Free Shipping
Ireland：Standar shipping （10-20 business days）Free Shipping
Croatia：Standar shipping （10-20 business days）Free Shipping
Iceland:Standar shipping （10-20 business days）Free Shipping
Cyprus:Standar shipping （10-20 business days）Free Shipping
Latvia:Standar shipping （10-20 business days）Free Shipping
Estonia:Standar shipping （10-20 business days）Free Shipping
Greece:Standar shipping （10-20 business days）Free Shipping
Romania:Standar shipping （10-20 business days）Free Shipping
United States：Standar shipping （10-20 business days）Free Shipping
United States：Expedited shipping （7-15 business days）Delivery Costs: $2.99
Canada：Standar shipping （10-20 business days）Free Shipping
Canada：Expedited shipping （7-15 business days）Delivery Costs: $2.99

Has my order been dispatched yet?

Most orders are generally dispatched within 24 hrs (Excludes Weekend) but may up to 72hrs. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us at store@gbtdice.com, and we can give you real-time information on whether your order has been dispatched or not. It always takes 1 to 3 days before the package is checked into the carrier's tracking system.


Do your prices include VAT?

Yes, VAT is only for orders within the EU (European Union)..

My item arrived broken or damaged what can I do?

If your product is damaged please take photos and a video then send them to homediyer49@gmail.com. We will arrange a new shipment within 48 hrs. We are not responsible for any damages to boxes, cases or other packaging. This is the carrier's responsibility to handle them with care, we have no control over this.


Why did I not receive a confirmation email after placing the order?

There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can not find it, please do let us know.

I don't have a tracking number, when will I get it?

When you receive your dispatched email, it will be there most of the time, if you can not find it, please email us at homediyer49@gmail.com. for an update on your tracking.

For more shipping information, please contact us via email, we will usually get back to you within 3 hours.

Rooted in Tradition, Built for Tomorrow
In 2013, we opened our doors with a simple mission: to empower people to fix, build, and create with confidence. Our shelves were stocked with carefully curated tools, hardware, and materials—each item tested, trusted, and recommended by our team of seasoned experts. Over the years, we’ve helped thousands of customers tackle projects big and small, from repairing leaky faucets to constructing backyard oases.

But the world is changing, and so are the ways people shop. We’ve listened to your requests for convenience without compromising quality. That’s why we’ve built HomeDIYer Online—a seamless extension of our brick-and-mortar store. Here, you’ll find the same rigorously vetted products, now paired with digital tools to simplify your search, fast shipping to your doorstep, and access to our expert advice—just a click away.

Why Choose Us?

  • Decades of Insight, Not Just Inventory: We don’t just sell tools—we understand them. Every product on our site is handpicked by our team, backed by real-world experience.
  • Community-Centric Values: Your trust built us. Whether you shop online or in-store, you’ll always get personalized support, fair prices, and a 100% satisfaction guarantee.
  • Bridging the Best of Both Worlds: Enjoy the ease of online shopping with the expertise of a local store. Need advice? Our live chat connects you directly to our tool-savvy staff.

Welcome to HomeDIYer Online—where tradition meets innovation, and every project begins with trust.

—
HomeDIYer

Our Story: A Decade of Craftsmanship, Now at Your Fingertips

For over a decade, we’ve been the quiet heartbeat of our community—the trusted corner hardware store where generations of DIY enthusiasts, professional builders, and homeowners found not just tools, but solutions. What began as a humble family-owned shop in has grown into a legacy of reliability, expertise, and hands-on service. Today, we’re thrilled to bring that same dedication to quality and care to the digital world.

20,000,000+

Customers

32,000,000+

Shipped Orders

10+

Countries

Our Promise

Technology may evolve, but our core will never change. We’re still that passionate team who geek out over the perfect wrench, celebrate your DIY wins, and believe every problem has a fix. Now, no matter where you are, we’re here to help you build it better.

HomeDIYer

From now on, DIY renovations are a breeze for you!